Refund policy
If for any reason, you wish to return the product(s) you purchased, you may do so within 30 days from the date of receipt of your product, by first informing us either by phone (6977080052), or by e-mail at looreti.s@gmail.com of your intention, so that we can arrange the receipt of the returned package.
The cost of the return is borne by you, deducted from the amount of the refund and is as follows:
For Greece: €3.50
For Cyprus: €10.00
For other EU countries, returns are not accepted
In order for the return to be accepted, the items must be in their original packaging, exactly as you received them, not damaged or worn, with any labels removed and accompanied by their proof of purchase or gift card. For this reason, please ensure that the items to be returned are securely packaged. For products that are received damaged, damaged or have any alteration to themselves or their packaging, the return and compensation of their value will not be accepted and you will be charged for the return costs. Returns are not accepted after 30 days or for products that are on offer/discount or are seasonal and the said period has passed.
If the product you received is defective, and we have been informed beforehand either by phone or by e-mail, we will cover the cost of returning it to our headquarters through the cooperating courier company, which will receive the package from your premises after our instructions. For defective products, you will not be charged for the return of the package and your money will be refunded using the same method with which you paid for the order.
After we receive the products you return and check them, we will refund your money using the same method with which they were paid. The refund is made the day after the product arrives at our premises, provided that the initial payment has been made by deposit, while for payments by credit card, the waiting time ranges from 5-15 calendar days from the receipt of the returned package, as they are processed by our banking provider. Damaged, worn, used or with their original packaging altered will not be accepted and the return cost will be borne by the customer.
In case you wish to exchange the product you received for another, please contact us either by phone or by e-mail so that we can prepare your new order and arrange for the return of the product from your premises. In this case, the shipping cost for the return of the original product is borne by the company, while the customer is only charged the shipping cost for the new shipment. This only applies in the case of the first exchange. In the event of a second change, the customer is responsible for the return shipping cost and re-shipment of the product that replaces the previous one.
For returns that are returned to our warehouse, or exchanges that are processed by our warehouse, the customer is not responsible for shipping costs and there is no additional charge.
The cost of the return is borne by you, deducted from the amount of the refund and is as follows:
For Greece: €3.50
For Cyprus: €10.00
For other EU countries, returns are not accepted
In order for the return to be accepted, the items must be in their original packaging, exactly as you received them, not damaged or worn, with any labels removed and accompanied by their proof of purchase or gift card. For this reason, please ensure that the items to be returned are securely packaged. For products that are received damaged, damaged or have any alteration to themselves or their packaging, the return and compensation of their value will not be accepted and you will be charged for the return costs. Returns are not accepted after 30 days or for products that are on offer/discount or are seasonal and the said period has passed.
If the product you received is defective, and we have been informed beforehand either by phone or by e-mail, we will cover the cost of returning it to our headquarters through the cooperating courier company, which will receive the package from your premises after our instructions. For defective products, you will not be charged for the return of the package and your money will be refunded using the same method with which you paid for the order.
After we receive the products you return and check them, we will refund your money using the same method with which they were paid. The refund is made the day after the product arrives at our premises, provided that the initial payment has been made by deposit, while for payments by credit card, the waiting time ranges from 5-15 calendar days from the receipt of the returned package, as they are processed by our banking provider. Damaged, worn, used or with their original packaging altered will not be accepted and the return cost will be borne by the customer.
In case you wish to exchange the product you received for another, please contact us either by phone or by e-mail so that we can prepare your new order and arrange for the return of the product from your premises. In this case, the shipping cost for the return of the original product is borne by the company, while the customer is only charged the shipping cost for the new shipment. This only applies in the case of the first exchange. In the event of a second change, the customer is responsible for the return shipping cost and re-shipment of the product that replaces the previous one.
For returns that are returned to our warehouse, or exchanges that are processed by our warehouse, the customer is not responsible for shipping costs and there is no additional charge.